Our macarons & chocolatey treats can be posted to any UK postcode.

Our macaron cakes sadly can’t be posted, as they are too fragile, so we currently only offer collection Tuesdays to Fridays.

Visit our Delivery Page for full details.

This will depend on what you're ordering and which delivery method you choose.

Most items can arrive as soon as the next day if ordered before 10am Monday to Friday but personalised and custom items take a little longer.

You can find this out on each product page.

We have a few different delivery options. Click here to see the full overview.

The date picker at checkout will only show you dates available for delivery based on the products in your basket.

Yes you can. Collection is from our bakery in Llanbrynmair, click here for directions.

You can collect Monday to Friday from 12pm to 4pm. Just choose "Collect from Bakery" as your preferred delivery method at checkout (it's free) and select the date & time you'd like to collect.

All shipping methods with Royal Mail & DX are trackable via tracking number and link which is emailed with your dispatch confirmation and linked via that email. By clicking on the tracking number link you will be taken to the shipment providers website. 

Provided a mobile number is included when placing your order, you will also receive text notifications with estimated delivery dates & times directly from our couriers.

If your item appears to be lost please contact us and we will do our best to help.  In the rare instance that a parcel is lost we will seek compensation before sending a replacement or refund.

For more shipping information please see our delivery information page.

Unfortunately, we don’t currently ship outside of the UK but it’s something we’re working on! If you’d like to be notified when we do then please sign up to our newsletter here.

Absolutely, you can!

Once you are at the checkout stage and you have entered in the delivery address, we have a delivery calendar where you can choose the date that you would like the parcel to arrive on.

Please note that delivery dates are not guaranteed. We will do our best to get your order shipped to arrive as close to your selected date as possible. For full details on our Delivery Policy please click here.

Visit our online shop to see our full range of products available to purchase, most of which can be delivered on a date of your choice.

We do have a bespoke service where macarons & chocolatey treats can be created especially for you.

Some products on our website can be personalised with your own image, logo or design. Visit our Personalised Macarons page for details.

If you're looking for something completely custom made then do get in touch with us here and submit the enquiry form and we'll be happy to help.

Please note that we have a minimum spend of £150, and pricing is based on the complexity of the designs and quantities. We typically require 2 weeks notice but sometimes we have space to fulfil last minute orders, so it's always worth reaching out, even if your event is this week!

Yes you can and we’d love to be part of your special day! Details on some of our Weddings, Events & Special Occassion Macarons & Treats can be found here.

Let us make your special occasion truly unique by customising your macarons & treats to match your colour scheme, include your favourite flavours, add a printed design to your macarons or customise the packaging.

Get in touch with us to discuss your requirements, we are ready to work with you to make your event a memorable one.

Please note that we have a minimum spend of £150, and pricing is based on the complexity of the designs and quantities. We typically require 2 weeks notice but sometimes we have space to fulfil last minute orders, so it's always worth reaching out, even if your event is this week!

Macarons keep well for 7 days at ambient temperature and for up to 2 weeks in the fridge (recommended), we suggest they are stored in an airtight container.

If refrigerated, we recommend you take them out of the fridge and bring back to room temperature before eating, to take full advantage of their textures and flavours.

Macaron Cakes should be stored in the fridge (keep them in their box) and brought to room temperature before serving by removing about 30 minuets before. Eat within 3 days.

Chocolates should be enjoyed within 3 months. Store them in s cool dry place or in the fridge. Keep away from direct sunlight and strong odours.

All products will have a best before date printed on when they arrive with you.

All of our core range are vegetarian friendly! We use Agar Agar or Pectin NH in our gels & jellies. Both are a natural vegan and vegetarian friendly substitute for gelatine.

We may occasionally include non-vegetarian friendly ingredients in our seasonal macarons, so it's best to check the ingredients & allergens section on the product page before you purchase.

Yes we do! We have a whopping 12 delicious Vegan Macarons. All 100% vegan friendly certified by Vegan Friendly UK.

Flavour menu and details can be found on our Flavour Menu Page.

All of our Vegan Macarons are free from dairy.

The majority of our macarons & chocolatey treats are free from gluten.

All our macarons contain nuts, some of our chocolatey treats are free from nuts.

Please note that our macarons & treats are made in an environment that handles Dairy, Nuts, Eggs, Wheat, Soya & Sesame. Therefore we can not guarantee they are 100% dairy, wheat or nut free. We do however take every precaution to ensure there is no cross contamination.

For the ease of our customers with food intolerances we have listed all of the ingredients contained in our macarons & treats under the flavours & ingredients tabs within each product listing or on the Flavour Menu page, where you'll be able to explore our range of flavours and find the perfect macaron or treat for you. 

The chocolate we use in our regular macarons & chocolatey treats is from Callebaut - The Finest Belgian Chocolate. Callebaut sources 100% sustainable cocoa. And for every pack we purchase, a part is reinvested in the farmers and their communities. Callebaut has partnered with the Cocoa Horizons Foundation who work directly with farmer groups, to support farmer training and empower young farmers & women farmers to excel in their craft. 

The Vegan chocolate used in our Vegan Macarons is from Vegan Chocolat - by Plamil. All their chocolate is certified with the Rainforest alliance and made only with certified coco. Plus its 100% palm oil free chocolate.

We know that many of our customers give our products as gifts and it is our standard packaging process that we don’t include pricing details on the packing slips. 

Yes you can. Greeting cards can be purchased along with your order. Select the Add Greeting Card option within the product listing and type in your personalised message, which will be hand written on one of our illustrated gift cards.

Alternatively, you can include a message free of charge to be printed on the packing slip. Just write your message in the free type box on check out.

Yes we do. Our gift wrapping service can be purchased along with your order. Select the Gift Wrap option within the product listing and type in your personalised message.

We'll wrap your purchase in our beautifully illustrated wrapping paper and include a handwriten gift note.

When people order any of our products, the sender’s name will appear on the packing slip. they can leave a note if they want us to handwrite a message but other than that we don’t include the billing details of the buyer in the parcel.

Unfortunately we cannot reveal any further details of the sender without their permission due to data protection rules.

We're working on a subscription service, but it's not quite ready yet and we want to make sure it's just right before we share it with you!

Sign up to our newsletter here to stay in the loop.

Just pop the chill pack in your freezer for 24 hours prior to use - Perfect to use for picnics, lunch boxes and long journeys.

Further information on our packaging and recycling instructions can be found by clicking here.

We post out thousands of macarons across the UK every week and put a lot of effort into ensuring your goodies make it to you in one piece.

Our standard macarons are securely held in place with our clamshell trays which are then packed in one of our beautiful gift boxes.

Our large character macarons are secured to a food safe cushion pad with a little royal icing which allows for them to be carefully peeled off when they’re ready to be eaten but stops them from moving around in the box.

All our products are then placed in an corrugated cardboard box which is packed full of bio degradable packing peanuts keeping everything nicely protected.

We strive for 100% customer satisfaction, so if something isn’t right with your order, we are on hand to put this right! Simply get in touch here including your order number, a description of the issue and a picture of any damage or error and we’ll get back to you ASAP to resolve the issue for you.

In the unlikely event that something goes wrong, here’s what we’ll do to make it right.

Damaged items

All of our parcels are carefully packed and we go through great lengths to ensure they arrive in perfect condition. On the rare occasion that the courier has not totally been kind to our parcels and there is significant damage to your order we will replace the item. If the occasion has passed and a resend is no longer appropriate, we will credit your account for future use. 

Cancelled items

If you have changed your mind and no longer want your order just get in touch with us and we will arrange this for you provided your order has not already been made, packed or shipped. If your order has been made, packed or shipped, we unfortunately cannot offer a cancellation.

Returns

As our items are perishable, we unfortunately cannot offer returns if the order is unwanted.

Each gift card has a code which must be entered in the coupon section of the shopping cart.

We're working on a macaron course, but it's not quite ready yet and we want to make sure it's just right before we share it with you!

Sign up to our newsletter here to stay in the loop.